As the world’s largest independent vaporizer service provider, General Anesthetic Services (G.A.S.) has built longstanding success on its commitment to quality and exceptional customer service.
The company’s management and staff bring decades of experience in the service and supply of anesthetic vaporizers – knowledge that has been established through the design, manufacture, production, and servicing of such equipment. G.A.S. also delivers quality, timely service that is unrivaled in the industry thanks, in great part, to its many service centers conveniently located worldwide.
G.A.S.’s dedication to providing exemplary service has resulted in an increased uptake of its services into the anesthesia equipment maintenance departments within North American hospitals. Increased awareness of the company and its services has also made interest in the G.A.S. vaporizer service exchange program increase dramatically over the last decade – a surge that can be attributed to the anesthesia technicians and biomedical staff who have shared information between their different professional groups.
“We are extremely pleased with the progress General Anesthetic Services has made with the provision of the vaporizer service exchange program here in North America,” noted Lynne Fisher, Director of Sales and Marketing for G.A.S., adding that anesthesia and biomedical departments have welcomed the provision of fully serviced vaporizers prior to the removal of their non-compliant machines.
With new products coming into development, G.A.S. customers can continue to count on quality solutions at a cost-effective price point – a plus in today’s economic environment whereby hospitals are having to keep a closer eye on the bottom line. Maintaining a realistic pricing structure has enabled G.A.S. to further expand within the anesthesia biomedical community.
Consistent growth has also led G.A.S. to expand its warehousing, dispatch and receiving facility, which has increased efficiency in logging and recording received goods, and has enhanced G.A.S.’s ability to dispatch products in an even timelier manner.
G.A.S.’s longstanding relationship with a leading liquid inhalation anesthesia provider in the United States is another benefit to customers.
“This relationship is founded on our core values of quality and service, which has been evident throughout the vast majority of O.R.s here in North America,” said Fisher.
Of course, an enduring commitment to quality and a promise of not only meeting, but surpassing, customer expectations is what keeps loyal customers coming back to G.A.S. Customers have come to count on the company’s service guarantee to ensure that every product coming from the G.A.S. service department has gone through a comprehensive inspection. This helps ensure that customers are getting the very best product available. Put simply, it’s about building confidence through quality.
To further drive customer satisfaction, G.A.S. encourages feedback from anesthesia technicians and biomedical technicians. “As sales and marketing director, I am always interested in hearing from anesthesia and biomedical technicians with any ideas for products and services that may help and enhance the wider anesthesia biomedical community.”